Improving E-Arrival Card System Performance for Indonesia: A Review of Singapore's Implementation

Abstract

This research explores the implementation and utilization of the E-Arrival Card system in Indonesia, using Singapore's experience as a benchmark case study. The E-Arrival Card is an electronic innovation designed to streamline the arrival and immigration inspection process by collecting visitor information prior to entry. This study employs a qualitative methodology, including a detailed literature review and secondary data analysis, to evaluate the system’s deployment in Singapore, examining the associated policies, strengths, and weaknesses. The objective is to derive actionable recommendations for implementing a similar system in Indonesia. Data were gathered from various literature sources and analyzed using secondary analysis techniques. The findings indicate that in Singapore, the E-Arrival Card significantly enhances immigration efficiency and security while providing a positive user experience. In contrast, the system in Indonesia is still under development but has garnered positive feedback in trials conducted at several international airports. Based on these insights, this research recommends the development of a user-friendly online platform, integrating mobile applications, and using the E-Arrival Card for health monitoring and immigration law enforcement in Indonesia.