Service Quality of Smk Teaching Factory Program

Abstract

This research aims to analyze the service quality of the Teaching Factory Program in Vocational High Schools (SMK). The Teaching Factory Program is a learning approach that involves students in real-world work situations by collaborating with related industries. The service quality of the Teaching Factory Program in SMK is the main focus of this research. The research method used was a survey using structured questionnaires distributed to students, teachers, and industry stakeholders involved in the Teaching Factory Program in SMK. The measured variables included important aspects of service quality, such as communication, responsiveness, reliability, empathy, and assurance. The results of the research show that the overall service quality of the Teaching Factory Program in SMK is rated as satisfactory by the respondents. However, there are areas that need improvement, such as enhancing communication among students, teachers, and industry stakeholders, as well as improving responsiveness to the needs of students and the industry. These findings from the results of the calculations and discussion it is known that: 1) there is relationship: between the transformational leadership of school principals and the service quality of the competitive teaching factory program at SMK PK in DKI Jakarta. 2) there is a relationship between teacher professionalism and the service quality of the competitive teaching factory program for SMK PK in DKI Jakarta and 3) there is a relationship between the transformational leadership of school principals and teacher professionalism together with the service quality of the competitive teaching factory program for SMK PK in DKI Jakarta.