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Volume 2,
No. 2 February 2023 - (107-117)
p-ISSN 2980-4868 | e-ISSN 2980-4841
https://ajesh.ph/index.php/gp![]()
THE EFFECT OF LEADERSHIP HUMAN RESOURCES CAPABILITIES AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE
Acih*, A Harits Nu'man, H Dadang Kusnadi
Faculty of Economics and Business, Management Study Program, Universitas Islam Bandung
Emails: acih685@gmail.com, haritsnuman.djaohari@gmail.com, dadangkusnadi@ymail.com
ABSTRACT:
Employee performance in an effective and efficient
organization can be influenced by Human Resources, who have good capabilities
and leadership styles that follow the organization's character. Job
satisfaction is closely related to employee performance attitudes. This study
aims to determine the effect of leadership human resource capabilities and job
satisfaction on employee performance. This type of research is quantitative
research with a cross-sectional design. The survey was conducted on respondents
using a quasi-questionnaire. Data analysis using the SEM (Structural Equating
modeling) method using SmartPLS, the use of PLS is chosen in addition to
being able to confirm the theory, it can also describe whether or not there is
a relationship between latent variables and appropriate for a small sample,
respondents who were sampled were 37 people, from the results Descriptive data
processing respondents' perceptions about human resource capabilities,
leadership, job satisfaction and employee performance are in the good category
and from the results of hypothesis testing, it is found that there is a
positive and significant influence between human resource capabilities on
employee performance with a t statistic value of 2.704, and there is an
influence There is a positive and significant relationship between the
capabilities of human resources on job satisfaction with a t-statistic value of
3.121, there is a positive and significant influence between leadership on job
satisfaction with a t-statistic value of 2.606, there is a positive and
significant influence between the variables of leadership. Leadership and employee
performance with a t-statistic value of 2.101, there is a positive and
significant influence between the variables of job satisfaction and employee
performance with a t-statistic value of 2.276. From the results of data
processing, it can be concluded that the better the capabilities of human
resources, leadership and job satisfaction, the better the performance of
employees in an organization
Keywords: human
resource capability, leadership, job satisfaction, employee performance
Article
History
Received: 10 January 2023
Revised: 10 February 2023
Accepted: 22 February 2023
DOI:xxx
INTRODUCTION
An
organization will achieve superior performance and gain a competitive advantage
if it can obtain difficult resources for competitors to imitate. Human
resources are used as a source of competitive advantage. Therefore, human
resources must be related to organizational needs. Qualified personnel enable
it to respond better to market needs in terms of service and product quality
produced, innovation differentiation and technology products (Nu'man, 2017b). Human
resources are the central figure in an organization, and a good organization is
an organization that seeks to maximize the capabilities of its human resources
because it is the main factor in maximizing employee performance.
Continuous
organizational performance is very important because it will determine whether
the targets previously set by the organization can be achieved or vice versa.
In measuring performance in organizational culture to ensure organizational
efficiency and sustainable development and dealing with changes, it is very
important to optimize the employees' performance (Nu'man, 2017).
Human
resources are resources owned by the company. The four requirements in human
resources are human capability and commitment, the strategic importance of
human resources, human resource management by specialists, and the integration
of human resource management in business strategy. The Resource-Based View
(RBV) identifies the dimensions of Human Resource Capability (HRC) as
innovative resources, skilled resources, competent employee training, and human
resource commitment. It also defines a skilled workforce as HRC while including
managerial skills such as development self (Nu'man, 2017b).
Human
resource management is the art and science of managing the relationships and
roles of the workforce so that they are effective and efficient in encouraging
the fulfilment of community, employee and company goals. According to (Hasibuan, 2011), to
control and manage various subsystem functions within the organization so that
they remain consistent with organizational goals, leaders are needed because
leaders are the most important part of optimizing the performance of their
workers (Bass & Avolio, 1994).
Leader behaviour has a significant influence on employee
performance, behaviour and attitudes. Leader effectiveness is influenced by the
characteristics of subordinates and is related to the communication process
between subordinates and their leaders. The leader's failure is caused by the
leader's inability to satisfy and move employees in a particular environment
and job. (Lodge & Derek, 1993)explained
that the task of a leader is to encourage his subordinates to have competence
and opportunities to develop in facing every opportunity and challenge in their
work, (Gibson et al., 1995) explained
that the task of HR management revolves around efforts to process the human element
with its potential so that sufficient and satisfied human resources can be
obtained for the organization. According to (Lodge & Derek, 1993) (and Waridin, 2004), Work has
goals, one of which is to get job satisfaction. In this case, job satisfaction
is closely related to employee attitudes towards various factors in their work,
including leadership, social influence at work, work situations, and other
factors. Several factors influence employee performance, namely organizational
strategy (economic conditions, company culture, long-term and short-term goal
values) and individual attributes, including skills and capabilities.
Health
Service Facility is a place used to carry out health service efforts, whether
curative, preventive, promotive or rehabilitative, by the local government and
the central government. The Community Health Center from now on referred to as
the Puskesmas is a health service facility that carries out public health
efforts as well as first-level individual health efforts, with more emphasis on
preventive and promotive efforts in the region (Hargiani et al., 2022).
Puskesmas is the
health administration unit in the sub-district area. Puskesmas have the most
important role in maintaining public health in their working area. In order to
fulfil these objectives, puskesmas are required to be able to solve the
problems they encounter first, employment problems both in terms of network
availability, government policies, and community perceptions regarding the
quality of Puskesmas services (Fatimah, 2019).
Administratively,
the Sukaraya Health Center is located in the Karang
Bahagia District area and is an expansion area of the Karang Bahagia Health
Center in 2015. The Sukaraya working area consists of 3 villages: Sukaraya
Village, Karang Raahayu Village and Karang Setia Village. It fosters 50
Posyandu, 9 Hamlets, 20 RWs and 94 RTs with a population of 71,230 people in
2021, with lots of housing in the working area of the Sukaraya Health Center,
the population will continue to increase every year, a large population and
heterogeneous character of the community, the readiness of the health centre is
needed to provide quality services starting with readiness and capability of
human resources in providing services and leadership policies that are directed
to be effective and efficient in directing their team.
Based on the performance assessment results, the Sukaraya Health
Center was in a good category. However, the management achievements the
Puskesmas and the achievements of the Puskesmas program remained the same.
Performance achievement results and success of a
health service program in a puskesmas are highly dependent on the performance
of the employees of each puskesmas. The performance of the puskesmas is
assessed once a year with PKP (Puskesmas performance assessment).
There are several definitions of management put forward by experts
that are widely used in the literature, including:
Management is the process of planning, organizing, leading
and controlling the work of members of the organization by using all
organizational resources to achieve organizational goals that have been set (Raymond, 2014).
According to (Hasibuan, 2011), Human resource management is the
science and art of managing the relationships and roles of the workforce so
that they effectively and efficiently help achieve company, employee and
community goals. (Sudarmanto, 2009) explains that Competence or
Capability of Human Resources is the basic characteristic of a person's
behaviour related to superior situations or performance at work or effective
reference criteria and is influenced by knowledge, skills, attitudes, values
and attitudes, motives, character (Traits), self-concept (Self-Concept).
Leadership is the ability to influence a group the
fulfilment of predetermined goals (Robbins & Judge, 2011). Job
satisfaction is a pleasant or positive emotional condition obtained from work
results or individual experiences, or the attitudes and feelings of employees
at work (Michael, 2009). (Dessler, 2000) states that performance can be
defined as work performance, namely the comparison between work results based
on facts and predetermined work standards

Based on the identification of the problems and the framework of
thought, the hypotheses are formulated as follows:
H1: There is an influence
of human resource capabilities on employee performance
H2: There is an influence of human resource capabilities on job satisfaction
H3: There is an influence of leadership on job satisfaction
H4: There is an influence
of leadership on employee performance
H5: There is an influence of job satisfaction on employee performance
RESEARCH METHODS
The type of research
used is quantitative research with a survey approach, which takes samples from
the population using quasi-energy as a means of data collection. The population
is all employees of the Sukaraya Health Center, and the sample is all employees
of the Sukaraya Health Center, which is limited by exclusion criteria. Those
who have worked for more than one year and are not the head of the Sukaraya
Health Center, totalling 37 people. By using a questionnaire and from each
variable using questions that can be measured directly with smart PLS

Figure 2. The
Construction Variable Model of the Measurement System
The data that has been collected is then tested and analyzed using the PLS method using SmartPLS version 3. PLS is an SEM (Structural Equation Modeling) solution method that is better than other SEM techniques.
Research
Instruments
The Q Square
value is predictive of relevance for the constructive model. In this case, Q
Square is used to test how well the model produces observed values and
parameter estimates. A Q-square value of 0 indicates the model has predictive
relevance; conversely, a Q-Square value ≤ 0 indicates the model has less
predictive relevance.
The goodness
of the Fit Criteria Test (GoF). The Goodness of Fit Criteria Test (GoF) is used
to evaluate structural and measurement models and provides a simple measure for
the overall prediction of the model (Abadi et al., 2020). The formula used to test this criterion is:
GoF = √𝑹𝟐 𝒙 𝑨𝑽𝑬
Information:
R 2 = R-Square average value.
AVE = Average Variance Extracted (AVE) Value.
Recommended communality value = 0.50 Fornel and Larcker 1981 in Ghozali 2015 and R-Square Small = 0.2, Medium = 0.13, and Large = 0.26
RESULTS AND DISCUSSION
After the data was collected using a questionnaire, the data was
processed using smart PLS to obtain data from 37 people. Most respondents were
female, namely 28 people (75.7%), and the most respondents with the last S1/D4
education, namely 20 people (54,1%). Most respondents aged between 31 to 40
years, namely as many as 13 people (35.1%).
Results of Descriptive Analysis of Human Resources Capability Variable
(X1) variable X1 is 2286 with an average of 4.12. This average value is in the
range of 3.40 – 4.20. Therefore, from the results of the continuum line above,
it can be concluded that the respondent's perception of X1 is in a good
category.
Results of Descriptive Analysis of the Leadership Variable (X2) The
total score for the X2 variable is 1803, with an average of 4.06. This average
value is in the range of 3.40 – 4.20. Therefore, from the results of the
continuum line above, it can be concluded that the respondent's perception of
X2 is in a good category.
Results of Descriptive Analysis of the Job Satisfaction variable (X3)
The total score for the X3 variable is 1657, with an average of 4.07. This
average value is in the range of 3.40 – 4.20. Therefore, from the results of
the continuum line above, it can be concluded that the respondent's perception
of X3 is in a good category.
Results of Descriptive Analysis of Employee Performance Variable (Y)
The total score for variable Y is 1757, with an average of 3.96. This average
value is in the range of 3.40 – 4.20. Therefore, from the results of the
continuum line above, it can be concluded that the respondent's perception of Y
is in a good category.
Test
Results of Partial Least Square Structural Model)

Figure 3. Full Structural
Model (PLS Algorithm)
Through this figure, it can be seen that the yellow box shows each indicator, and the blue circle shows latent variables. Furthermore, there are numbers on each arrow that show the validity value of each indicator and test the reliability of the construct variables studied. An indicator is valid if it has a factor weight value greater than 0.50.
Table 1. Convergent
validity test
|
Indicator |
loading factor (> 0.7) |
Conclusion |
|
Health
Science level related to disease or treatment (X1.1.1) |
0.756 |
Valid |
|
Level
of Service Method with competence (X1.1.2) |
0.819 |
Valid |
|
Level
of implementation of existing service flows at the Puskesmas (X1.1.3) |
0.873 |
Valid |
|
Effective
Level of Communication. (X1.1.4) |
0.851 |
Valid |
|
Information
level related to the most updated issues (X1.1.5) |
0821 |
Valid |
|
Skill
level in providing services (X1.2.1) |
0.756 |
Valid |
|
Skill
level in doing administration (X1.2.2) |
0.716 |
Valid |
|
Communication
skill level (X1.2.3) |
0.793 |
Valid |
|
Teamwork
skill level (X1.2.4) |
0.787 |
Valid |
|
Educational
Skill Level (X1.2.5) |
0.789 |
Valid |
|
Level
of attention to patient interests (X1.3.1) |
0.782 |
Valid |
|
Level
of self-development and attending training as needed (X1.3.2) |
0.830 |
Valid |
|
Reliability
level (X1.3.3) |
0.831 |
Valid |
|
Level
of compliance with applicable regulations (X1.3.4) |
0.813 |
Valid |
|
Level
of task implementation according to main tasks and functions (X1.3.5) |
0.735 |
Valid |
|
Level
of decision-making ability (X2.1.1) |
0.878 |
Valid |
|
Policy
determination level (X2.1.2) |
0.870 |
Valid |
|
Employee
motivating ability (X2.2.1) |
0.883 |
Valid |
|
Level
of support for subordinates (X2.2.2) |
0.800 |
Valid |
|
Level
of ability to communicate across sectors (X2.3.1) |
0.803 |
Valid |
|
Level
of communication ability to direct subordinates (X2.3.2) |
0.902 |
Valid |
|
Level
of ability to control subordinates in carrying out their duties (X2.4.1) |
0811 |
Valid |
|
The
level of compliance of subordinates with superior policies (X2.4.2) |
0.807 |
Valid |
|
Level
of responsibility for the policies taken (X2.5.1) |
0.883 |
Valid |
|
The
level of responsibility for the quality of services provided by subordinates
(X2.5.2) |
0.938 |
Valid |
|
The
level of emotional control over subordinates' mistakes (X2.6.1) |
0.802 |
Valid |
|
The
level of emotional control in solving problems that occur (X2.6.2) |
0.734 |
Valid |
|
Level
Comfortable and safe working conditions (X3.1.1) |
0.833 |
Valid |
|
Healthy
working environment (X3.1.2) |
0.758 |
Valid |
|
Level
of understanding work planning (X3.1.3) |
0.774 |
Valid |
|
Officer
Satisfaction Level with the incentive system (X3.2.1) |
0.773 |
Valid |
|
Employee
satisfaction level Getting a promotion according to his abilities (X3.2..2) |
0.923 |
Valid |
|
Level
of Justice according to ability (X3.3.1) |
0.902 |
Valid |
|
Level
of Justice in the system of reward and punishment (X3.3.2) |
0.934 |
Valid |
|
Level
of Equalization in workload (X3.3.3) |
0913 |
Valid |
|
The
same level of enforcement for all employees. (X3.3.4) |
0.888 |
Valid |
|
Good
level of relationship with immediate supervisor. (X3.4.1) |
0.705 |
Valid |
|
Respect
all decisions of superiors (X3.4.2) |
0.757 |
Valid |
|
Service
level according to SOP (Y1.1) |
0.881 |
Valid |
|
Job
priority level (XY.1.) |
0.754 |
Valid |
|
Rate
of late attendance at work (Y2.1) |
0.767 |
Valid |
|
The
level of the number of patients served (Y2.2) |
0.812 |
Valid |
|
Level
of activity planning in determining work schedule (Y3.1) |
0.907 |
Valid |
|
Activity
planning completion rate in 1 month (Y3.2) |
0.794 |
Valid |
|
Level
of employee initiative in making work plans (Y4.1) |
0.877 |
Valid |
|
Level
of employee initiative in completing his work (Y4.2) |
0.820 |
Valid |
|
Level
of employee creativity in achieving activity targets (Y.5.1) |
0.783 |
Valid |
|
Level
of employee creativity in providing education (Y5.2) |
0.739 |
Valid |
|
Level
of cooperation between teams in completing work (Y.6.1) |
0.737 |
Valid |
|
Level
of communication with team members (Y.6.2) |
0.750 |
Valid |
Table 1 above provides information about the loading factor values for each manifest variable. The loading factor values of all indicators for latent variables show >0.7 so that all indicators are declared valid and can measure variables precisely.
Table 2. AVE and Community
|
Variable |
Average Variance Extracted (AVE) |
|
Human Resources Capability (X1) |
0.637 |
|
Leadership (X2) |
0.713 |
|
Job Satisfaction (X3) |
0.700 |
|
Employee Performance (Y) |
0.646 |
In
the table above, it can be seen that the four latent variables have an AVE
value that is greater than the specified value of 0.5. So that all variables
are declared valid in explaining the latent variables, which indicates that the
use of these manifest variables fulfils the AVE requirements
Table 3. Composite Reliability (CR) and Cronbach's
Alpha Test Results
|
Variable |
Cronbach's
Alpha |
Composite
Reliability |
|
(X1) |
0.959 |
0.963 |
|
(X2) |
0.963 |
0967 |
|
(X3) |
0.956 |
0962 |
|
(Y) |
0.950 |
0.956 |
From the test results above, it can be seen that the Composite Reliability value is greater than 0.7 and the Cronbach Alpha value is greater than 0.6, so it can be concluded that the data is reliable, indicating that all indicators have consistency in measuring each variable.
Table 4. Path Significance Test
|
Hi |
Latent
Variable |
Original
Sample |
T
Statistics |
P Values |
Ket. |
|
H1 |
X1>Y |
0.369 |
2,704 |
0.007 |
Be accepted |
|
H2 |
X1 > X3 |
0.532 |
3,121 |
0.002 |
Be accepted |
|
H3 |
X2 > X3 |
0.419 |
2,606 |
0.009 |
Be accepted |
|
H4 |
X2>Y |
0.317 |
2011 |
0.045 |
Be accepted |
|
H5 |
X3>Y |
0.333 |
2,276 |
0.023 |
Be accepted |
Table 4. The
results of data processing are concluded
H1: There is a positive
and significant influence between human resource capability variables on
employee performance with a t-value of 2,704. The hypothesis is accepted
H2; There is a positive
and significant influence between human resource capability variables on job
satisfaction with a t-count value of 3,121. The hypothesis is accepted
H3: Leadership variables
positively and significantly influence job satisfaction, with a t-value of
2,606. The hypothesis is accepted
H4: Leadership positively
and significantly influences employee performance, with a t-value of 2,704. The
hypothesis is accepted
H5: There is a positive
and significant influence between job satisfaction on employee performance with
a t-value of 2,704. The hypothesis is accepted
Discussion
1.
The Relationship between Human Resource
Capability and Employee Performance.
From the results of data processing,
there is a positive and significant influence between the human resource
capability variable on employee performance. In an organization, it is required
to have quality human resources accompanied by educational background and
knowledge that meet the standard requirements of human resources in the
organization.
It has a vital position, and the quality of the people in it determines the organization's success. Based on global and social demands, human resources must be capable of carrying out their duties and responsibilities. In order to form apparatus of human resources who have these competencies, it is necessary to optimize the quality of professionalism, develop insight, a spirit of unity and unity, loyalty, and dedication to the country's struggle. and the nation (Suharto, 2012).
2.
The Relationship between Human Resource
Capability and Job Satisfaction.
The data processing
results show a positive and significant influence between human resource
capabilities on job satisfaction. This is in line with the results of (El-Abidi et al., 2019) that work capability is
in the same direction or directly proportional to job satisfaction. The partial
test (t-test) results show that work capability has a significance of 0.033
<0.05. This means that work capability has a significant effect on job
satisfaction, thus indicating that the better the work capabilities provided by
Bank Syariah Mandiri employees at the Kendal branch office to the company, the
more able to maximize employee job satisfaction, thus the hypothesis stating
that work capability has a significant positive effect on job satisfaction can
be accepted.
3.
The Relationship between Leadership and Job
Satisfaction
From the results of data processing, there is a positive and significant influence between leadership and job satisfaction. The better the leader manages his subordinates, the more the job satisfaction of his employees will also increase. Leadership is how leaders can appropriately guide organizational and individual goals (Hani Handoko, 1995). In comparison, job satisfaction is the general attitude of individuals to their work. Wexley and Yulk (1992) (and Waridin, 2004) explained that the more aspects that match the person's expectations, the higher his job satisfaction. Based on the definition of job satisfaction and leadership style above, if the leadership style implemented can appropriately move organizational goals with various aspects that a person wants for the job he has, the higher the person's job satisfaction. These results are similar to the research of Glisson and Durick (1998), that leadership style is a predictor of organizational commitment and job satisfaction.
4.
Relationship between Leadership and Employee
Performance
The data processing results found a positive and significant influence between leadership and employee performance. Leaders' capabilities in empowering and mobilizing employees will affect their performance. Leader behaviour significantly affects employee performance, behaviour, and attitudes(Lodge & Derek, 1993). The effectiveness of the leader is influenced by the characteristics of the subordinates and is related to the communication process that occurs between the subordinates and the leader
5.
Relationship between Job Satisfaction and
Employee Performance
The data processing
results show a positive and significant influence between job satisfaction and
employee performance. Job satisfaction has a significant relationship with
performance. Employees who feel job satisfaction will generally work harder and
better than employees who suffer stress and dissatisfaction at work (Ostroff,
1992). Employee attitudes and satisfaction are the most important factors in
determining work response and behaviour. With this, an effective organization
can be fulfilled.
CONCLUSSION
From data
processing and analysis, hypothesis testing, analysis and discussion of
research results, it can be concluded as follows:
1.
The description of the human resource
capabilities at the Sukaraya Health Center, Bekasi Regency, the respondent's
perception is in a good category.
2.
In the description of the leadership in the
Sukaraya Health Center, Bekasi district, the respondents' perceptions were in a
good category.
3.
The respondent's perceived job satisfaction
at the Sukaraya Health Center in Bekasi Regency is good.
4.
Description of Employee Performance at the
Sukaraya Health Center, Bekasi Regency, the respondent's perception is in a
good category.
5.
Human Resource Capability has a positive and significant
effect on employee performance, and it can be concluded that the better the
resource capability, the better the employee performance will be.
6.
Human Resource Capability has a positive and
significant effect on Job Satisfaction. The better the human resource
capability, the higher the job satisfaction.
7.
Leadership has a positive and significant
effect on job satisfaction. The better an organization's leadership, the better
its employees' job satisfaction.
8.
Leadership has a positive and significant effect
on employee performance. The better the leadership, the better the employee
performance.
Job
satisfaction has a positive and significant effect on employee performance, so
high job satisfaction will affect performance improvement.
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