Volume 3, No. 7 July 2024 (1529-1535)
p-ISSN 2980-4868 | e-ISSN 2980-4841
https://ajesh.ph/index.php/gp
Improving E-Arrival Card
System Performance for Indonesia: A Review of Singapore's Implementation
Parida Johanna Siregar1*, Arthur Josias
Simon Runturambi2, Stanislaus Riyanta3
1,2,3Universitas Indonesia, Depok, West Java,
Indonesia
Email: paridajs1995@gmail.com1*, simonrbi@yahoo.com2, stanislaus@ui.ac.id3
ABSTRACT:
This research explores the implementation and
utilization of the E-Arrival Card system in Indonesia, using Singapore's
experience as a benchmark case study. The E-Arrival Card is an electronic
innovation designed to streamline the arrival and immigration inspection
process by collecting visitor information prior to entry. This study employs a
qualitative methodology, including a detailed literature review and secondary
data analysis, to evaluate the system’s deployment in Singapore, examining the
associated policies, strengths, and weaknesses. The objective is to derive
actionable recommendations for implementing a similar system in Indonesia. Data
were gathered from various literature sources and analyzed using secondary
analysis techniques. The findings indicate that in Singapore, the E-Arrival
Card significantly enhances immigration efficiency and security while providing
a positive user experience. In contrast, the system in Indonesia is still under
development but has garnered positive feedback in trials conducted at several
international airports. Based on these insights, this research recommends the
development of a user-friendly online platform, integrating mobile
applications, and using the E-Arrival Card for health monitoring and
immigration law enforcement in Indonesia.
Keywords: E-Arrival
card, Indonesia, Singapura.
INTRODUCTION
The E-Arrival Card system is an electronic system used by
various countries to simplify the arrival and immigration inspection process.
The system serves as an electronic document that collects information about
visitors entering the country, including health-related information, travel
history, and the purpose of their visit
The E-Arrival Card system is essential in facilitating
the arrival and immigration inspection process for several key reasons
Based on the description above, this study formulates
several main problems that will be discussed. First, this study will explore
how the implementation and policies of the E-Arrival Card in Singapore are
being implemented, including the steps taken by the Singapore government to
implement this system and how the policy works. Second, this study will examine
how the E-Arrival Card is implemented in Indonesia, including an analysis of
the implementation methods and challenges faced in the implementation of this
system. Third, this study aims to provide recommendations that can be taken by
Indonesia by studying the successful use of the E-Arrival Card in Singapore so
that Indonesia can adapt best practices and improve the effectiveness of the
E-Arrival Card system in the country.
RESEARCH METHODS
This study uses
a qualitative type of research. Qualitative research aims to understand various
kinds of phenomena descriptively expressed in the form of words and language
using various scientific methods. This type of research will be used to discuss
the review of the implementation of the E-Arrival Card in Singapore and
recommendations for Indonesia.
This study uses
a qualitative descriptive method, this causes the problem to be studied depends
on the level of validity of the data from the references in this study.
Therefore, the data collection method used is library research, which conducts
research by collecting data through several sources in the form of documents.
In
this study, researchers used secondary analysis techniques, which are
approaches that utilize existing data to identify new problems or test findings
from previous research. This method involves using available quantitative or
qualitative data, such as statistical data, documents, or other research
results. Through secondary analysis techniques, researchers can collect and
evaluate information from indirect sources, such as administrative records,
research literature, or technical reports.
RESULTS AND DISCUSSION
Implementation of the E-Arrival Card System in Singapore
and its Policies, Advantages and Disadvantages.
In Singapore, the E-Arrival Card System was introduced as part of efforts to
improve immigration surveillance and reduce the use of paper-based embarkation
(D/E) cards. The ICA (Immigration & Checkpoints Authority) began a trial of
this system in October 2018, and in August 2019, they launched a beta version
of the electronic service and mobile app for use by visitors using certain
transport operators.
The policy regarding the use of the E-Arrival Card in
Singapore covers several important aspects. First, this card can only be used
by visitors who use the services of certain transportation operators such as
AirAsia, Jetstar Asia, Cathay Pacific, Singapore Airlines, as well as ferry
services such as Transtar Travel, BatamFast
Ferries, Bintan Resort Ferries, Horizon Fast Ferry,
and Majestic Fast Ferry. Other visitors are still required to use paper-based
D/E cards. In addition, E-Arrival Card users are required to submit an
application no later than three days prior to their arrival in Singapore, which
can be done through the ICA website or MyICA mobile
app. Lastly, the health policy is also implemented with the use of the
E-Arrival Card, which requires the sending of an electronic health declaration
prior to arrival, as well as allowing changes in the event of a change in the
health status of visitors.
In general, the use of the SG Arrival Card application in
the field has received a positive response with several advantages and
disadvantages that users have identified. One of the advantages is the ease of
topping up the card through the official ICA Singapore website or the MyICA Mobile application. This charging process can be done
quickly and easily using a smartphone connected to the internet. In addition,
the use of this application has also increased efficiency by reducing the use
of paper-based D/E cards in the immigration surveillance process. Health
information can be updated by users directly through this app, allowing for the
disclosure of information necessary for more effective health monitoring.
There are several shortcomings identified by users
related to the SG Arrival Card application. First, the use of this application
must be done no later than three days before arrival in Singapore, so it
requires careful time planning. In addition, health policies that require users
to answer questions related to health conditions can take additional time when
filling out the application. Lastly, the MyICA Mobile
application is only available to users with smartphones who have stable
internet access, thus limiting access for those who do not have the device.
Indonesia's E-Arrival Card implemented
In Indonesia , the E-Arrival
Card (EAC) is the latest innovation in digital immigration services introduced
by the Directorate General of Immigration of the Ministry of Law and Human
Rights (Kemenkumham) of the Republic of Indonesia.
Launched in 2021, the EAC is a response to technological developments and needs
during the COVID-19 pandemic. Its implementation is still in the development
and expansion stages, covering leading international airports such as
Soekarno-Hatta, Ngurah Rai, and Kualanamu in 2022.
The public response to the use of e-arrival cards at other airports
in Indonesia is generally positive. At the Batam and
Bandung Immigration Checkpoints, this application has succeeded in making it
easier to monitor the arrival of foreigners and improve the efficiency of
immigration services. Husein Sastranegara
International Airport also reported a positive reception of the application,
which has overall helped to improve surveillance of foreigners and improve
efficiency in immigration services in Indonesia.
The existing infrastructure and technology in Indonesia
has supported the implementation and use of the E-Arrival Card with various
features and applications that utilize digital technology for data collection
and travel monitoring. Examples include the E-Arrival Card System which collects foreigners' travel data with
features such as the use of GPS for location tracking and integration with
existing immigration systems. Mobile applications such as e-HAC have also been
developed to record domestic and international travel. Extensive and stable
internet access in Indonesia is a major proponent in using digital technology
for data collection and travel monitoring, which also allows integration with
existing immigration systems.
The implementation of the E-Arrival Card (EAC) in
Indonesia must comply with various related regulations and policies, including
those related to data privacy, health policies, and integration with the
national immigration system. In terms of data privacy, the implementation of
the EAC must be in line with Law Number 27 of 2022 concerning Personal Data
Protection (PDP Law). This includes a clear and transparent privacy policy
regarding the collection, use, and storage of users' personal data. EAC systems
must also be secure, protected from unauthorized access, improper use, and
protect personal data from unauthorized disclosure, alteration, or destruction.
EAC can also be used as the main tool in monitoring the
activities and whereabouts of foreigners in Indonesia. The protection of
foreigners' personal data is a priority, by ensuring that foreigners' personal
information is kept confidential and only used for legitimate immigration
purposes. In integration with the national immigration system, the EAC must be
connected to the Immigration Management Information System (SIMKIM) and
Immigration Checkpoints (TPI), and be able to exchange
data with other systems such as airlines and travel agents. The
interoperability of EAC with similar systems in other countries also needs to
be considered to facilitate international mobility.
Recommendations for the State of Indonesia regarding the
E-Arrival Card System that has been successfully implemented in Singapore
The implementation of e-arrival cards in Singapore has
provided several important recommendations for Indonesia. First, Singapore has
successfully developed
an online system that
makes it easier to use e-arrival cards. Indonesia can follow this example by
developing a more effective and user-friendly online system. Second, Singapore
uses the MyICA Mobile application to fill out
e-arrival cards, so Indonesia can consider using a similar application to
facilitate the process of filling in data. Third, Singapore uses e-arrival
cards to collect important data from tourists, including health information,
which can be a model for Indonesia in collecting relevant data and monitoring
inflows into the country.
In addition, Singapore also uses e-arrival cards to
monitor health and prevent the spread of infectious diseases, such as yellow
fever and MERS. Indonesia may consider using e-arrival cards for similar
purposes to improve health surveillance at the country's entry points.
Furthermore, Singapore has stopped using physical debarkation cards and
switched entirely to e-arrival cards, demonstrating efficiency in the use of
digital technology. Indonesia can adopt the use of electronic arrival cards
that are more effective and easy to use.
Singapore also monitors transactions made by visitors
through e-arrival cards and provides Group Submission and Individual Submission
features to make it easier to fill in information. Indonesia can consider this
to better monitor and manage visitor information. Lastly, the Contact Us facility available in
Singapore makes it easier for users to contact relevant agencies, which can be
an inspiration for Indonesia to provide similar services. By considering these
recommendations, Indonesia can develop an e-arrival card system that is more
effective, easy to use, and better monitors the flow into the country.
The E-Arrival Card is expected to increase surveillance
by collecting entry and exit crossing data electronically, which facilitates
immigration surveillance and law enforcement. Heru Tjondro
from the Immigration Division of the Regional Office of the Ministry of Law and
Human Rights of West Java hopes that the e-Arrival Card can be applied
nationally to facilitate the supervision of foreigners throughout Indonesia. In
addition, the e-Arrival Card is expected to increase efficiency in managing the
entry and exit crossings of foreigners, thereby simplifying the process of
supervision and immigration law enforcement. Overall, the e-Arrival Card is
expected to make a positive contribution to the Indonesian nation and state by
increasing the supervision of foreigners and making it easier to manage their
entry and exit crossings.
CONCLUSION
This study shows that the E-Arrival Card system has a
significant role in facilitating the arrival and immigration inspection
process, both in Singapore and in Indonesia. Through an analysis of the
policies, implementation, and advantages and disadvantages of this system in
Singapore, several important inputs for Indonesia in the development and
implementation of the E-Arrival Card can be identified. In Indonesia, although
the implementation of the E-Arrival Card is still in the development stage, the
positive response from the public and the improvement in efficiency at several
major airports shows the great potential of this system. The infrastructure and
technology available have supported the use of the E-Arrival Card, although
challenges related to regulation, health policy, and access need to be
addressed to ensure its widespread successful implementation. By learning from
Singapore's experience, Indonesia can adopt best practices such as developing a
user-friendly online system, using mobile apps for data filling, and
integrating with existing immigration systems. In addition, the emphasis on
health surveillance and data privacy will ensure that these systems are not
only efficient but also secure and reliable. Overall, the implementation of the
E-Arrival Card in Indonesia is expected to improve immigration supervision, the
efficiency of the arrival process, and the quality of service to visitors. With
the right approach, this system can make a positive contribution to the nation
and state in managing the entry and exit of foreigners more effectively and
efficiently.
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Parida Johanna Siregar, Arthur
Josias Simon Runturambi, Stanislaus Riyanta (2024) |
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First publication right: Asian Journal of Engineering, Social and Health
(AJESH) |
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