Sameday Passport Services: Innovation in Immigration Administration and Abuse Risk Mitigation Strategies

Abstract

This study aims to analyze the implementation of the sameday passport service at the South Jakarta Immigration Office, identify potential risks of its misuse, and formulate mitigation strategies to enhance the security of this service. The research is based on the Fraud Triangle theory, which explains that the risk of fraud arises due to pressure, opportunity, and rationalization. The research method employed is qualitative with a case study approach. Data were collected through in-depth interviews with 1 four counter service officers at the South Jakarta Immigration Office. The results of the study indicate that the sameday passport service significantly accelerates the passport issuance process. However, this research also identifies potential risks of misuse, particularly concerning document forgery. Analysis based on the Fraud Triangle theory shows that among the three risk factors, opportunity is the most dominant factor, mainly due to time constraints in the verification process and existing loopholes in the system. Based on these findings, the research recommends mitigation strategies focusing on strengthening the document verification system, enhancing supervision of the service process, and utilizing technology to minimize exploitable vulnerabilities.