Challenges in Utilizing an Integrated Information System in Bid Evaluation: Evidence from an Integrated Information System for Construction Services

Abstract

The Integrated Information System for Construction Services (SIJKT) was developed to support data-driven procurement by integrating information related to business entities, personnel, equipment, and contract performance. However, challenges in its utilization may limit its ability to support bid evaluation activities. This study aims to identify the challenges encountered in utilizing SIJKT during the bid evaluation stage of construction procurement at the Ministry of Public Works of Indonesia. A qualitative approach was employed using semi-structured interviews with eleven members of the Selection Working Committee (Pokja Pemilihan) who are directly involved in evaluating bid documents using SIJKT. Data were analyzed using inductive thematic analysis following Braun and Clarke's approach, supported by NVivo 15 software. The findings reveal five interconnected themes of challenges: data quality and reliability, system integration and technical reliability, process inefficiency and workflow complexity, user capability gap and organizational readiness, and regulatory challenges and system sustainability. Incomplete and inconsistent data, fragmented subsystem integration, technical disruptions, additional verification requirements, uneven user competency, and regulatory inconsistencies collectively limit the effective utilization of SIJKT in bid evaluation. Furthermore, these challenges are interrelated, as weaknesses in one area reinforce difficulties in others and contribute to inefficiencies in the evaluation process. The study concludes that optimizing SIJKT utilization in bid evaluation requires coordinated improvements across technological, data governance, organizational, and regulatory domains to support more effective and reliable bid evaluation processes.